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بررسی تأثیر عدالت زبانی مدیران سازمانهای دولتی بر سرمایه اجتماعی با میانجیگری اعتماد عمومی (مورد مطالعه: ادارات کل استان خراسان جنوبی) | ||
پژوهش های مدیریت عمومی | ||
مقاله 12، دوره 10، شماره 35، خرداد 1396، صفحه 299-324 اصل مقاله (908.49 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22111/jmr.2017.3305 | ||
نویسندگان | ||
عبدالمجید ایمانی* 1؛ منیره صالح نیا2؛ فاطمه محمدی3 | ||
1استادیار دانشکده مدیریت و اقتصاد دانشگاه سیستان و بلوچستان | ||
2مربی دانشگاه آزاد اسلامی خراسان جنوبی | ||
3کارشناس ارشد مدیریت دولتی دانشگاه سیستان و بلوچستان | ||
چکیده | ||
عدالت زبانی یکی از مفاهیم نوظهور در حوزهی عدالت اجتماعی و سازمانی است. این مفهوم بر ضرورت رعایت عدالت در کلیهی ابرازات کلامی و زبانی تأکید مینماید. وقتی که شهروندان حضور عدالت را در گفتار و کردار مدیران دولتی جامعه خویش درک نکنند، اعتماد آنها نسبت به مدیران دولتی کاهش پیدا میکند و بتع آن سرمایه اجتماعی کاهش مییابد. براین اساس، این تحقیق به بررسی تأثیر عدالت زبانی مدیران سازمانهای دولتی بر سرمایه اجتماعی با میانجیگری اعتماد عمومی میپردازد. جامعه آماری تحقیق شامل 26 اداره کل استان خراسان جنوبی، که در مجموع شامل 2750 نفر از کارکنان رسمی و پیمانی است، میباشد. براساس جدول مورگان و روش نمونهگیری تصادفی طبقهای، 338 نفر به عنوان نمونه انتخاب شدند. روایی محتوای پرسشنامهها براساس نظر خبرگان تأیید و پایایی پرسشنامههای عدالت زبانی، سرمایه اجتماعی و اعتماد عمومی بر اساس ضریب آلفای کرونباخ به ترتیب 929/0، 950/0 و 9/0 بدست آمد. نتایج تحلیل دادهها نشان داد تأثیر مستقیم عدالت زبانی بر سرمایه اجتماعی برابر با 917/0 و تأثیر غیرمستقیم آن به واسطهی متغیر میانجی اعتماد عمومی برابر با 120/0 است. با توجه به این نتایج، مدیران سازمانهای دولتی میتوانند با رعایت عدالت زبانی در سازمان و تقویت اعتماد عمومی، سرمایه اجتماعی سازمانی را ارتقا دهند. | ||
کلیدواژهها | ||
عدالت زبانی؛ سرمایه اجتماعی؛ اعتماد عمومی | ||
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