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شناسایی و رتبه بندی عوامل مؤثر بر پذیرش خدمات الکترونیک شهرداری مشهد از دیدگاه شهروندان | ||
| پژوهش های مدیریت عمومی | ||
| مقاله 11، دوره 11، شماره 41، آذر 1397، صفحه 265-286 اصل مقاله (679.34 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22111/jmr.2018.4459 | ||
| نویسندگان | ||
| ملیحه رحمانی1؛ عیسی ابراهیم زاده* 2 | ||
| 1کارشناس ارشد دانشگاه سیستان و بلوچستان | ||
| 2استاد تمام دانشگاه سیستان و بلوچستان | ||
| چکیده | ||
| پذیرش فناوری توسط گروههای هدف یکی از محورهای مهم در حوزه مطالعات فناوری اطلاعات است. در عین حال خدمات شهرالکترونیک، نقش فراوانی در ارتقاء کمی و کیفی و تسریع و تسهیل خدمات شهری بر عهده دارد. هدف تحقیق حاضر شناسایی و رتبهبندی عوامل مؤثر بر پذیرش خدمات الکترونیک شهرداری مشهد از سوی شهروندان است، این تحقیق از لحاظ هدف کاربردی و به لحاظ ماهیت و روش توصیفی- تحلیلی بوده که بصورت پیمایش انجام شده است. ابزار مورد استفاده پرسشنامه است که روایی و پایایی آن تأیید شد. جامعه آماری تحقیق را شهروندان مشهد تشکیل دادند که به روش تصادفی، 384 نفر از آنها بهعنوان گروه نمونه انتخاب شدند. دادههای جمعآوری شده در محیط نرمافزاری Spss و توسط آزمونهای میانگین یک جامعه و رتبهبندی فریدمن مورد تجزیه و تحلیل قرار گرفتند. یافتهها نشان داد که نگرش شهروندان، هنجارذهنی شهروندان، کنترل رفتاری درکشده و اعتماد شهروندان، عوامل اصلی مؤثر بر قصد استفاده از خدمات الکترونیک شهرداری هستند و متغیر نگرش شهروندان در مقایسه با هنجارذهنی، کنترل رفتاری درک شده و اعتماد از اولوویت بالاتری برخوردار است. | ||
| کلیدواژهها | ||
| خدمات شهرالکترونیک؛ شهرداری الکترونیک؛ پذیرش فناوری؛ شهر مشهد | ||
| مراجع | ||
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