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تأثیر عوامل زمینهای و تفاوتهای فردی بر کار عاطفی با تبیین نقش تعدیلگر هوش هیجانی | ||
پژوهش های مدیریت عمومی | ||
دوره 14، شماره 51، خرداد 1400، صفحه 121-147 اصل مقاله (661.53 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22111/jmr.2020.34942.5135 | ||
نویسندگان | ||
زهرا کوشان1؛ علیرضا منظری توکلی ![]() ![]() ![]() | ||
1دانشجوی دکتری دانشکده ادبیات و علوم انسانی، دانشگاه آزاد اسلامی، کرمان، ایران. | ||
2استادیار دانشکده ادبیات و علوم انسانی، دانشگاه آزاد اسلامی، کرمان، ایران. | ||
3دانشیار دانشکده مدیریت و اقتصاد، دانشگاه شهید باهنر، کرمان، ایران | ||
چکیده | ||
باوجود تلاش محققان برای درک چرایی و نحوۀ بروز و مدیریت هیجانات توسط مدیران در محیط کار و به عبارتی بررسی کار عاطفی آنها با کمک چارچوب های مفهومی متنوع، به نتایج ضدونقیضی بهخصوص در مورد اقدام عمیق دست یافتهاند. از این رو هدف کلی تحقیق حاضر تبیین کار عاطفی با توجه به نقش عوامل زمینهای، تفاوتهای فردی و هوش هیجانی می باشد. روش تحقیق توصیفی- همبستگی و از نوع معادلات ساختاری است. جامعه آماری این پژوهش را مدیران مؤسسات آموزش عالی شهر کرمان تشکیل میدهند. با استفاده از فرمول کوکران، حجم نمونه برای انجام این پژوهش 203 نفر تعیین شد. نمونهگیری به روش تصادفی طبقه ای انجام شد و برای جمعآوری دادهها از پرسشنامه استاندارد آلن و همکاران (2014)، مارتین و همکاران (2003)، پتریدس (2009) و یانگ و چانگ (2009) استفاده شد. پایایی و روایی ابزار تحقیق با محاسبه آلفای کرونباخ، پایایی ترکیبی و میانگین واریانس تبیین شده ارزیابی و تأیید شد و روایی محتوایی پرسشنامهها توسط استادان و خبرگان آشنا به موضوع تأیید شد. میزان روایی 85/0 و میزان پایایی 93/0 به دست آمده است. دادهها پس از جمعآوری، با نرمافزار آماری SmartPLS تحلیل شد. نتایج نشان داد عوامل زمینه ای و تفاوتهای فردی بر کار هیجانی تأثیر مثبت و معناداری دارند و هوش هیجانی در این ارتباط نقش تعدیل کنندگی دارد. | ||
کلیدواژهها | ||
کار هیجانی؛ عوامل زمینهای؛ تفاوتهای فردی؛ هوش هیجانی | ||
مراجع | ||
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