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مدلی برای ارزیابی عملکرد شرکت های فنآوری اطلاعات مبتنی بر تکنیک های کارت امتیازی متوازن، غربال سازی فازی، فرآیند تحلیل شبکه ای فازی و بهینه سازی چند معیاره و راه حل توافقی | ||
پژوهش های مدیریت عمومی | ||
مقاله 3، دوره 5، شماره 17، پاییز 1391، صفحه 51-82 اصل مقاله (381.57 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22111/jmr.2012.680 | ||
چکیده | ||
هدف این پژوهش، توسعه یک مدل فازی ارزیابی عملکرد با استفاده از تکنیکهای کارت امتیازی متوازن و تصمیم گیری چند شاخصه فازی برای شرکتهای فنآوری اطلاعات است. این پژوهش به روش پیمایشی انجام شده است. جامعه آماری تحقیق را مدیران و کارشناسان شرکتهای فنآوری اطلاعات شهر تهران تشکیل دادهاند که ابتدا پنج شرکت از میان آنها بطور تصادفی انتخاب شدهاند. سپس ده نفر از مدیران و کارشناسان هر شرکتی در تحقیق مشارکت نمودهاند. دادههای تحقیق بوسیله پرسشنامه جمع آوری شد و با استفاده از تکنیکهای تحلیل چند شاخصه فازی تحلیل شدند. یافتههای پزوهش نشان داد که برای شرکتهای فنآوری اطلاعات مورد مطالعه، چهار دیدگاه کارت امتیازی متوازن دارای درجه اهمیت همسانی بودند. بر مبنای تحلیل حساسیت انجام شده بر حسب مقادیر ؛ شرکت دیار، شرکت رسا، شرکت افرا، شرکت راهبر، و شرکت رز از لحاظ عملکرد به ترتیب رتبههای اول تا پنجم را کسب نموده اند. اولاً نتایج این پژوهش به مدیران شرکت های اطلاعاتی مورد مطالعه کمک میکند که از عملکرد شرکت خود بر حسب دیدگاه های کارت امتیازی متوازن آگاه شوند، و برای بهبود آن، استراتژیهایی تدوین کنند. ثانیاً منابع محدود شرکت را برای بهبود شاخصهای ناملموس و غیرمالی عملکردی به منظور کسب مزیت رقابتی تخصیص دهند. | ||
کلیدواژهها | ||
فنآوری اطلاعات؛ ارزیابی عملکرد؛ کارت امتیازی متوازن؛ تحلیل شبکه¬ای؛ رویکرد فازی | ||
مراجع | ||
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