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طراحی نظام انگیزه ی خدمت رسانی عمومی در بخش دولتی ایران با رویکرد خبره محور تفسیری | ||
پژوهش های مدیریت عمومی | ||
مقاله 1، دوره 9، شماره 32، شهریور 1395، صفحه 5-25 اصل مقاله (352.78 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22111/jmr.2016.2746 | ||
نویسندگان | ||
سمیه نعمتی1؛ احمدعلی خائف الهی ![]() | ||
1دانشجوی دکتری مدیریت منابع انسانی دانشگاه تربیت مدرس | ||
2دانشیار مدیریت دانشگاه تربیت مدرس | ||
3استاد مدیریت دولتی دانشگاه تربیت مدرس | ||
4استاد مدیریت صنعتی دانشگاه تربیت مدرس | ||
چکیده | ||
غالب مطالب و تئوریها در حوزه انگیزش در محدوده خاصی آزمون شدهاند و کارایی دارندو پاسخگوی همان بستر هستند و نمیتوانند همچون نسخهای واحد در سایر کشورها به کار گرفته شوند؛ همین طور است در مورد عومل انگیزاننده کارکنان در بخش دولتی و خصوصی که به دلیل اقتضائات متمایز، عوامل مختلفی در آن دخیل خواهند بود. در این پژوهش پس از مطالعه ادبیات موجود در حوزه انگیزهی خدمترسانی عمومی، فهرستی از ابعاداین انگیزه در 8 دسته نسبتاً جامع جمع آوری شد. سپس از میان این عوامل، براساس نظر غالب اساتید و پنل 17 نفره از خبرگان (دانشگاهی و اجرایی) دو عامل تمایل به مشارکت در خطمشیگذاری (جذابیت سیاستگذاری) و تمایل به مشارکت عمومی از فهرست عوامل کنار گذاشته شدند و در نهایت با استفاده از اکثریت آرای صاحبنظران و به کمک روش مدلسازی خبره محور تفسیری، مدل مترتب، و براساس سطحبندی شش عامل منتخب طراحی شد. در نظام سلسله مراتبی طراحی شده حکمرانی دموکراتیک در سطح اول، فداکاری و شفقت درسطح دوم، تکلیف مدنی و عدالت اجتماعی در سطح سوم و تعهد به منفعت عمومی در سطح چهارم قرار گرفتند. | ||
کلیدواژهها | ||
انگیزهی خدمترسانی عمومی؛ بخش دولتی؛ رویکرد خبره محور تفسیری | ||
مراجع | ||
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