طراحی نظام انگیزه‏ ی خدمت ‏رسانی عمومی در بخش دولتی ایران با رویکرد خبره محور تفسیری

 

1-Andersen, L.B. and Serritzlew, S. (2012)."Does public service motivation affect the behavior of professionals?"; International Journal of Public Administration, Vol. 35. No.1, pp: 19-29.

2-Attri R., Dev N., & Sharma V. (2013). "Interpretive Structural Modelling (ISM) approach: An Overview"; Research Journal of Management Sciences, Vol. 2. Issue: 2, pp: 3-8.

3-Belle´, N. (2014). "Leading to make a difference: a field experiment on the performance effects of transformational leadership, perceived social impact, and public service motivation"; Journal of Public Administration Research and Theory, Vol. 24, No. 1, pp: 109-136.

4-Belle´, N. (2012). "Experimental evidence on the relationship between public service motivation and job performance"; Public Administration Review, Vol. 73, No. 1, pp: 143-153.

5-Bozeman, Barry. (2007). "Public Values and Public Interest"; Washington, DC: Georgetown University Press.

6-Brewer, G. (2010). "Public service motivation and performance"; in Walker, R.M., Boyne, G.A. and Brewer, G.A. (Eds), Public Management and Performance: Research Directions, Cambridge University Press, Cambridge and New York, NY, pp:152-177.

7-Brewer, G. (2008). "Employee and organizational performance"; in Perry, J.L. and Hondeghem, A. (Eds), Motivation in Public Management: The Call of Public Service, Oxford University Press, New York, NY, pp: 136-156.

8-Coursey, David H., and Sanjay K. Pandey. (2007a). "Public Service Motivation Measurement:Testing an Abridged Version of Perry‟s Proposed Scale"; Administration & Society,Vol. 39,pp: 547-568.

9-Coursey, David H., and Sanjay K. Pandey. (2007b)." Content Domain, Measurement, and Validity of the Red Tape Concept"; American Review of Public Administration, Vol. 37, pp: 342-361.

10-Giauque, David, Adrian Ritz, Frédéric Varone, Simon Anderfuhren-Biget, and Christian Waldner. (2009). "Motivation of public employees at the municipal level in Switzerland"; Paper presented at International Public Service Motivation Research Conference, Bloomington, USA, 7-9 June 2009.

11-Grant, A.M. (2008). "Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity"; Journal of Applied Psychology, Vol. 93, No. 1, pp: 48-58.

12-Jørgensen, Torben B., and Barry Bozeman. (2007). "Public Values: An Inventory"; Administration & Society Vol.39, No. 3, pp: 354-381.

13-Kim, S., Vandenabeele,W.,Wright, B.E.,Andersen, L.B., Cerase, F.P., Christensen, R.K., Desmarais, C., Koumenta, M., Leisink, P., Liu, B., Palidauskaite, J., Pedersen, L.H., Perry, J.L., Ritz, A.,Taylor, J. and De Vivo, P. (2013). "Investigating the meaning and structure of public service motivation across populations"; Journal of Public Administration Research and Theory, Vol. 23 No. 1, pp: 79-102.

14-Kim, S., Vandenabeele,W.,Wright, B.E.,Andersen, L.B., Cerase, F.P., Christensen, R.K., Desmarais, C., Koumenta, M., Leisink, P., Liu, B., Palidauskaite, J., Pedersen, L.H., Perry, J.L., Ritz, A., Taylor, J. and De Vivo, P. (2013). "Investigating the meaning and structure of public service motivation across populations"; Journal of Public Administration Research and Theory, Vol. 23 No. 1, pp: 79-102.

15-Kim, Sangmook, and Wouter Vandenabeele. (2010). "A strategy for building public service motivation research internationally"; Public Administration Review, Vol.70, pp: 701-709.

16-Leisink, P. and Steijn, B. (2009). "Public service motivation and job performance of public sector employees in the Netherlands"; International Review of Administrative Sciences, Vol. 75, No. 1, pp: 35-52.

17-Perry, J. L., Hondeghem, A. and Wise, L.R. (2010). "Revisiting the motivational bases of public service: twenty years of research and an agenda for the future"; Public Administration Review, Vol. 70, No. 5, pp:681-690

18-Perry, J. L. and Hondeghem, A. (2008). "Motivation in Public Management: The Call of Public Service"; Oxford University Press, New York, NY, pp:1-14.

19-Perry, J. L. (1996). "Measuring public service motivation: an assessment of construct reliability and validity"; Journal of Public Administration Research and Theory, Vol. 6, No. 1, pp: 5-22.

20-Perry, J. L. (1997). "Antecedents of public service motivation"; Journal of Public Administration Research and Theory, Vol. 7, No. 2, pp: 181-197.

21-Perry, J. L. and Wise, L.R. (1990). "The motivational bases of public service"; Public Administration Review, Vol. 503, pp: 367-373.

22-Perry, J. L., Mesch, D. and Paarlberg, L. (2006). "Motivating employees in a new governance era: the performance paradigm revisited"; Public Administration Review, Vol. 66, No. 4, pp: 505-514.

23-Perry, J.L., Hondeghem, A. and Wise, L.R. (2010). "Revisiting the motivational bases of public service: twenty years of research and an agenda for the future"; Public Administration Review, Vol. 70, No. 5, pp: 681-690.

24-Petrovsky, Nicolai and Ritz, Adrian. (2014). "Public service motivation and performance: a critical perspective, Evidence-based HRM"; a Global Forum for Empirical Scholarship Vol. 2, No. 1, pp:57-79

25-Petrovsky, N. (2009). "Does public service motivation predict higher public service performance? A research synthesis"; presented at the Public Management Research Conference, Ohio State University, Columbus, OH, October 2.

26-Ritz, A., Brewer, G.A. and Neumann, O. (2013). "Public service motivation: a systematic literature review and outlook"; presented at the Public Management Research Conference, University of Wisconsin, Madison, WI, June.

27-Ritz, A. (2009)."Public service motivation and organizational performance in Swiss federal government"; International Review of Administrative Sciences, Vol. 75, No. 1, pp: 53-78.

28-Soti A., Goel R.K., Shankar R., Kaushal O.P. (2010)."Modeling the enablers of six sigma using interpreting structural modeling"; Journal of Modeling in Management, Vol.5, Issue: 2, pp: 124-141.

29-Vandenabeele, W. (2009)."The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM-performance relationship"; International Review of Administrative Sciences, Vol. 75, No. 1, pp: 11-34.

30-Vandenabeele, W. (2007). "Towards a public administration theory of public service motivation: an institutional approach"; Public Management Review, Vol. 9, No. 4, pp: 545-556.

30-Vandenabeele, Wouter, Sarah Scheepers, and Annie Hondeghem. (2006). "Public Service Motivation in an International Comparative Perspective: The UK and Germany"; Public Policy and Administration, Vol.21, pp: 13-31.

31-Vandenabeele, W. (2007). "Towards a public administration theory of public service motivation: an institutional approach"; Public Management Review, Vol. 9, No. 4, pp: 545-556.

32-Warren, D.C. and Chen, L. (2013). "The relationship between public service motivation and performance"; in Ringquist, E. (Ed.), Meta-Analysis for Public Management and Policy, Jossey-Bass, San Francisco, CA, pp: 442-474.

33-Weibel, A., Rost, K. and Osterloh, M. (2010). "Pay for performance in the public sector-benefits and (hidden) costs"; Journal of Public Administration Research and Theory, Vol. 20, No. 2, pp: 387-41.

34-Wright, Bradley E., and Sanjay K. Pandey. (2008). "Public Service Motivation and the Assumption of Person-Organization Fit: Testing the Mediating Effect of Value Congruence"; Administration & SocietyVol. 40, pp: 502-521