الگوی ساختاری تأثیر بانکداری الکترونیک بر افزایش توان رقابتی بانک ها(مطالعه‌ی پنج بانک منتخب شهر تهران)

1-Abbad, M. M. (2013). E-banking in Jordan. Behaviour & Information Technology, 32(7), 681-694.

2-Abubakar, A. A., & Tasmin, R. B. H. (2012). The impact of information and communication technology on banks’ performance and customer service delivery in the banking industry. International journal of latest trends in finance and economic sciences, 2(1), 52-68.

3-Al-Alak, B. A. (2014). Impact of marketing activities on relationship quality in the Malaysian banking sector. Journal of Retailing and Consumer Services, 21(3), 347-356.

4-Al-Smadi, M. O., & Al-Wabel, S. A. (2011). The impact of e-banking on the performance of Jordanian banks. Journal of internet banking and commerce, 16(2), 1-10.

5-Anaraki ardakani, D., & Haghighi kafash,M.,(2013), Investigating the Effective Factors of Customer Confidence in the Use of Electronic Banking Services,11^TH. Int. Conference on Management.(In Persian)

6-Asgari, N., Ahmadi, M. H., Shamlou, M., Farokhi, A. R., & Farzin, M. (2014). Studying the Impact of E-Service Quality on E-Loyalty of Customers in the Area of E-Banking Services. Journal of Management and Sustainability, 4(2), 126-141.

7-Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391–402.

8-Barney, J. B. (2012). Purchasing, supply chain management and sustained competitive advantage: The relevance of resource‐based theory. Journal of Supply Chain Management, 48(2), 3-6.

9-Bharadwaj, S. G., Varadarajan, P. R., & Fahy, J. (2015). Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions. In Proceedings of the 1992 Academy of Marketing Science(AMS) Annual Conference(pp. 441-443). Springer International Publishing.

10-Bleoca, L. (2014). Knowledge Management, Innovation and Intellectual Capital for Corporate Value in the United States. Journal of Business and Economics, 5(9), 1614-1636.

11-Ceptureanu, S. I. (2015). Competitiveness of SMEs. Business Excellence and Management Review, 5(2), 55-67.

12-Chaouali, W., Yahia, I. B., & Souiden, N. (2016). The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country. Journal of Retailing and Consumer Services, 28, 209-218.

13-Chinn, M. D., & Fairlie, R. W. (2010). ICT use in the developing world: an analysis of differences in computer and internet penetration. Review of International Economics, 18(1), 153-167.

14-Chiu, Y. T. H., & Hofer, K. M. (2015). Service innovation and usage intention: a cross-market analysis. Journal of Service Management, 26(3).

15-Chuang, S. H., & Lin, H. N. (2016). Performance implications of information-value offering in e-service systems: Examining the resource-based perspective and innovation strategy. The Journal of Strategic Information Systems.

16-Cohn, A., Fehr, E., & Maréchal, M. A. (2014). Business culture and dishonesty in the banking industry. Nature, 516(7529), 86-89.

17-Davenport, T. H. (2013). Process innovation: reengineering work through information technology. Harvard Business Press.

18-Diniz, E., Birochi, R., & Pozzebon, M. (2012). Triggers and barriers to financial inclusion: The use of ICT-based branchless banking in an Amazon county. Electronic Commerce Research and Applications, 11(5), 484-494.

19-Divandari,A, Abedi, E, & Naserzade, S. (2013). Providing a Conceptual Model for Identifying Key Factors Affecting Internet Banking Systems Quality (Case Study: Mellat Bank),Management ot Information Technology,5(1),19-36.(In Persian)

20-Fisher, M., & Guha, R. (2012). U.S. Patent No. 8,190,087. Washington, DC: U.S. Patent and Trademark Office.

21-Fóes, G. K., Fróes, C., Krummenauer, D., Poersch, L., & Wasielesky Jr, W. (2011). Nursery of pink shrimp Farfantepenaeus paulensis in biofloc technology culture system: survival and growth at different stocking densities. Journal of Shellfish Research, 30(2), 367-373.

22-Fonchamnyo, D. C. (2013). Customers' Perception of E-banking Adoption in Cameroon: An Empirical Assessment of an Extended TAM. International Journal of Economics and Finance, 5(1), 166.

23-Fredy, E. C. S., & Torres, J. M. S. (2015). Measurement on Usage of the Internet Banking in Colombia. Journal of Internet Banking & Commerce, 20(2).

24-Goudarzi, S., Hassan, W. H., Baee, M. A. R., & Soleymani, S. A. (2015). The Model of Customer Trust for Internet Banking Adoption. In Computational Intelligence and Efficiency in Engineering Systems(pp. 399-414). Springer International Publishing.

25-Graupner, E., Melcher, F., Demers, D., & Maedche, A. (2015). Customers' Intention to Use Digital Services in Retail Banking-An Information Processing Perspective.

26-Ho Oh, E., Deshmukh, A., & Hastak, M. (2010). Disaster impact analysis based on inter-relationship of critical infrastructure and associated industries: a winter flood disaster event. International Journal of Disaster Resilience in the Built Environment, 1(1), 25-49.

27-Ho, C. T. B., & Lin, W. C. (2010). Measuring the service quality of internet banking: scale development and validation. European Business Review, 22(1), 5-24.

28-Jahangir, N., & Parvez, N. (2012). Factors Determining Customer Adaptation to Internet Banking in the Context of Private Commercial Banks of Bangladesh. Business Perspectives and Research, 3(6),25-36.

29-Jarungkitkul, W., & Sukcharoensin, S. (2016). Benchmarking the competitiveness of the ASEAN 5 equity markets: an application of Porter’s diamond model. Benchmarking: An International Journal, 23(5), 74-91.

30-Jian, G. O. N. G., & Wan-dong, G. (2015). Analyze the Effect of Developing the Green Gredit of Bank Competitiveness——Industrial Bank as an Example. Journal of Changchun Finance College, 2(3),47-59.

31-Joseph, M., & Stone, G. (2003). An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector. International Journal of Retail & Distribution Management, 31(4), 190-202.

32-Joneidi, M & Naseri, H, (2010). Investigating the role of customer trust in online purchases with the approach of technology acceptance model, 4th International Conference on  I.C.T Management.(In Persian)

33-Kim, B., & Oh, H. (2004). How do hotel firms obtain a competitive advantage?. International Journal of Contemporary Hospitality Management, 16(1), 65-71.

34-Kim, K.H , & Jungh, H.S.Lu,W.,& Jones,J. (2012). Effective employment brand equity through sustainable competitive advasntage.marketing strategy.and corporate image. Journal of Business Research, 65(11), 1612-1617.

35-Kumbhar, V. M. (2011). Factors affecting the customer satisfaction in e-banking: some evidences form Indian banks. Management Research and practice, 3(4), 1-14.

36-Lazzarini, S. G. (2015). Strategizing by the government: Can industrial policy create firm‐level competitive advantage?. Strategic Management Journal, 36(1), 97-112.

37-Lee, M. C. (2009). Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit. Electronic Commerce Research and Applications, 8(3), 130-141.

38-Lee, Y., & Kozar, K. A. (2006). Investigating the effect of website quality on e-business success: an analytic hierarchy process(AHP) approach. Decision support systems, 42(3): 1383–1401.

39-Leidner, D. E., & Kayworth, T. (2006). Review: a review of culture in information systems research: toward a theory of information technology culture conflict. MIS quarterly, 30(2), 357-399.

40-Liébana-Cabanillas, F., Munoz-Leiva, F., & Rejón-Guardia, F. (2013). The determinants of satisfaction with e-banking. Industrial Management & Data Systems, 113(5), 750-767.

42-Mohamadporzarandi, M, & Najafi,M,(2010), Effect of Quality of Electronic Banking Services on Customer Satisfaction,Management Quarterly,9(26):29-42.(In Persian)

43-Montazemi, A. R., & Qahri-Saremi, H. (2015). Factors affecting adoption of online banking: A meta-analytic structural equation modeling study. Information & Management, 52(2), 210-226.

44-Nasri, W., & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior. The Journal of High Technology Management Research, 23(1), 1-14.

45-Nathan, D. (2014). The Relationship Among E-service Quality Dimensions, Overall Internet Banking Service Quality, and Customer Satisfaction in the USA. Journal of Modern Accounting and Auditing, 10(4), 479-493.

46-Ngango, A., Mbabazize, M., & Shukla, J. (2015). E-banking and performance of commercial banks in rwanda a case of bank of kigali. European Journal of Accounting Auditing and Finance Research, 3(4), 25-57.

47-Oni, A. A., & Ayo, C. K. (2010). An empirical investigation of the level of users’ acceptance of e-banking in Nigeria. Journal of Internet Banking and Commerce, 15(1), 1-13.

48-Peikari, H. R. (2010). A study on the interrelations between the security-relatedantecedents of customers’ online trust. Communications in Computer and Infor-mation Science, 9(2), 139–148.

49-Peña-Vinces, J. C., & Urbano, D. (2014). The Influence of Domestic Economic Agents on the International Competitiveness of Latin American Firms: Evidence from Peruvian Small and Medium Multinational Enterprises. Emerging Markets Finance and Trade, 50(6), 229-248.

50-Railiene, G. (2015). E-transparency as an organizational innovation in financial services–the case of Lithuania. Journal of Innovation Management, 3(1), 85-103.

51-Sanayei, A, Farahi, A, & Navabpour, B.(2010), Evaluation of Effective Factors Affecting the Trust of Online Clients and Their Impact on Internet Shopping Intention by Using Structural Equation Model,First Int. Conference on Management&Inovation.(In Persian)

52-Santouridis, I., & Kyritsi, M. (2014). Investigating the Determinants of Internet Banking Adoption in Greece. Procedia Economics and Finance,2( 9), 501-510.

53-Sharma, S., & Singh, R. (2011). Factors Influencing Internet Banking: An Empirical Investigation. The IUP Journal of Bank Management, 10(4), 71-80.

54-Shin, J. I., Chung, K. H., Oh, J. S., & Lee, C. W. (2013). The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management, 33(3), 453-463.

55-Sidhu, L. S., Sharma, J., Shivani, S., & Punj, P. (2015). E-banking(benefits and challenges in an emerging economy). Compusoft, 4(4), 1708-1715.

56-Taghizade ghomi,M, Dehdashti sharokh, Z,& Mohamadian, M, (2011). Checking the factors affecting online purchases,9^Th. Int. Conference ON Management.(In Persian)

57-Thompson, A., Peteraf, M., Gamble, J., Strickland III, A. J., & Jain, A. K. (2013). Crafting & Executing Strategy 19/e: The Quest for Competitive Advantage: Concepts and Cases. McGraw-Hill Education.

58-Tourban,A& King ,D (2009).Fundamentales of E-Commerce  ,Tehran,Neghahe Danesh Publications.(In Persian).

59-Tran, H. T. T., & Corner, J. (2016). The impact of communication channels on mobile banking adoption. International Journal of Bank Marketing, 34(1), 78-109.

60-Twati, J. M. (2014). The influence of societal culture on the adoption of information systems: The case of Libya. Communications of the IIMA, 8(1), 1.

61-Vyas, V., Raitani, S., Roy, A., & Jain, P. (2015). Analysing critical success factors in small and medium enterprises banking. World Review of Entrepreneurship, Management and Sustainable Development, 11(1), 106-123.

62-Yap, K. B., Wong, D. H., Loh, C., & Bak, R. (2010). Offline and online banking-where to draw the line when building trust in e-banking?. International Journal of Bank Marketing, 28(1), 27-46.