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تبیین نقش انگیزه خدمت رسانی عمومی در رفتار شهروندی سازمانی با نقش میانجی تعهد سازمانی (مطالعه ی سازمان جهاد کشاورزی استان هرمزگان) | ||
پژوهش های مدیریت عمومی | ||
مقاله 10، دوره 11، شماره 41، آذر 1397، صفحه 241-264 اصل مقاله (562.95 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22111/jmr.2018.4458 | ||
نویسندگان | ||
محمد منتظری ![]() | ||
1استادیار، گروه مدیریت، دانشگاه پیام نور، تهران، ایران | ||
2دانشیار، گروه مدیریت، دانشکده مدیریت و اقتصاد دانشگاه سیستان و بلوچستان، زاهدان، ایران. | ||
چکیده | ||
انگیزه خدمترسانی عمومی مفهومی نسبتا جدید است که برای تبیین تفاوت انگیزه افراد برای پیوستن به بخش دولتی در مقایسه با بخش خصوصی وارد ادبیات مدیریت دولتی شده و مورد توجه پژوهشگران قرار گرفته است. هدف این تحقیق تبیین نقش انگیزه خدمترسانی عمومی در رفتار شهروندی سازمانی با نقش میانجی تعهد سازمانی بوده است. این تحقیق از لحاظ هدف، کاربردی و از نظر روش، توصیفی از نوع همبستگی است. جامعه آماری این تحقیق کلیه کارکنان سازمان جهاد کشاورزی استان هرمزگان بودند که نمونهای به حجم 213 نفر از آنها به شیوه طبقهای تصادفی انتخاب شد. ابزار جمعآوری دادهها، سه پرسشنامه استاندارد انگیزه خدمترسانی عمومی پری، رفتار شهروندی سازمانی اورگان و تعهد سازمانی آلن و مییر بود. پایایی پرسشنامهها از طریق ضریب آلفای کرونباخ و ضریب پایایی ترکیبی تایید شد و برای تعیین روایی نیز از تحلیل عاملی تاییدی استفاده گردید. دادهها به کمک نرمافزار لیزرل و مدلسازی معادلات ساختاری تجزیه و تحلیل شد و یافتهها نشان داد که انگیزه خدمترسانی عمومی بر رفتار شهروندی سازمانی تاثیر معناداری دارد. انگیزه خدمترسانی عمومی بر تعهد سازمانی تاثیر معناداری دارد. همچنین تعهد سازمانی بر رفتار شهروندی سازمانی اثر معناداری داشته و نیز تعهد سازمانی در رابطه میان انگیزه خدمترسانی عمومی و رفتار شهروندی سازمانی در نقش میانجی ظاهر میشود. | ||
کلیدواژهها | ||
انگیزه خدمت رسانی عمومی؛ رفتار شهروندی سازمانی؛ تعهد سازمانی | ||
مراجع | ||
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